Return & Refund Policy

At Ard Elteeb, your satisfaction is our top priority. We’re committed to offering original perfumes and chosen the highest brands in the market and ensuring your shopping experience is seamless and enjoyable.

 Return Period:

Customers may request a return or refund within 7 days of receiving their order.

 

 Condition of Item:

To protect our customers and maintain authenticity, returns or exchanges are not accepted once the seal is opened or packaging is tampered with.This ensures hygiene and preserves the originality of our products.All returns must be kept in their original, unopened condition.

 Return Process

To initiate a return, please contact our Customer Service Team via:

Facebook/Instagram Direct Messages

WhatsApp


Our team will guide you step by step to ensure the process is smooth and transparent.

 Refunds

Once the returned item is received and inspected, eligible refunds will be processed promptly through your chosen payment method — either the original payment method or another preferred option, for the same person who completed the purchasing process.

 Customer Responsibility

If a return or exchange is requested without valid reason (e.g., change of mind or wrong choice), the customer will bear all shipping, handling, and processing fees.

Always we will be happy for your service and for achieving the most satisfaction level, but we also stick to the *Prophetic hadith* "لا ضرر و لا ضرار"